{"id":31633785,"date":"2026-11-07T13:40:40","date_gmt":"2026-11-07T12:40:40","guid":{"rendered":"https:\/\/migflug.com\/afterburner\/flight-attendant-greeting-what-cabin-crew-check-at-the-door\/"},"modified":"2026-11-07T13:41:03","modified_gmt":"2026-11-07T12:41:03","slug":"flight-attendant-greeting-what-cabin-crew-check-at-the-door","status":"publish","type":"post","link":"https:\/\/migflug.com\/afterburner\/fr\/flight-attendant-greeting-what-cabin-crew-check-at-the-door\/","title":{"rendered":"Flight Attendant Greeting: What Cabin Crew Check at the Door"},"content":{"rendered":"<style>.et_pb_title_container h1.entry-title { padding-top: 40px !important; }<\/style>\r\n<!-- mfsh:top -->\r\n\r\n<style>\r\n.mfsh-trigger{display:inline-flex;align-items:center;gap:10px;height:44px;padding:0 18px;margin:0 0 26px;border:2px solid 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You smile back, or you do not, and you shuffle on towards row 23.<\/p><p>In those two seconds, the person at the door has already formed a view about you. Are you sober? Could you lift an overwing exit hatch? Is the bag on your shoulder going to fit anywhere? Are you travelling with a baby, and if so, which row are you heading for?<\/p><p>The flight attendant greeting is real hospitality. It is also the one moment of the whole journey when every passenger on the aircraft passes within arm's reach of a trained safety professional, and the international rulebook for cabin crew training treats it exactly that way.<\/p>\r\n<div style=\"background:#f4f6f9;border-left:4px solid #5C91FF;padding:18px 22px;margin:8px 0 28px\"><p style=\"margin:0 0 8px;font-weight:700;color:#0d1117\">Quick Facts<\/p><ul style=\"margin:0;padding-left:18px;line-height:1.7\"><li><strong>Training standard:<\/strong> ICAO Doc 10002, Cabin Crew Safety Training Manual, 2nd edition, 2020<\/li><li><strong>Boarding task:<\/strong> Perform passenger boarding and pre-pushback tasks<\/li><li><strong>Intoxication rule (US):<\/strong> 14 CFR 121.575(c): no boarding if a person appears intoxicated<\/li><li><strong>Exit rows (US):<\/strong> 14 CFR 121.585: suitability check before taxi or pushback<\/li><li><strong>Carry-on bags (US):<\/strong> 14 CFR 121.589: doors stay open until bags are verified stowed<\/li><li><strong>Infants:<\/strong> Seating monitored so enough oxygen masks are available in the row<\/li><li><strong>Also watched for:<\/strong> Unruly behaviour, passengers needing assistance, possible human trafficking<\/li><\/ul><\/div>\r\n<h2 style=\"padding-top:22px\">The Job Description Nobody Reads<\/h2><p>The International Civil Aviation Organization publishes a Cabin Crew Safety Training Manual, ICAO Doc 10002. Its second edition, from 2020, breaks a cabin crew member's working day into tasks, and one of them is simply called \"Perform passenger boarding and pre-pushback tasks\". Managing the boarding process is a sub-task in its own right.<\/p><p>The manual's list of what that may include is longer than most passengers would guess. Verifying boarding passes, as per operator procedures. Monitoring carry-on baggage against the airline's allowance while staying vigilant for suspicious items. Watching for passengers who may raise security concerns, may be under the influence of psychoactive substances, or display unruly behaviour.<\/p><p>It goes on: monitoring for intoxicated passengers who should be denied boarding, for passengers who may need specific assistance, for passengers with infants and the rows they sit in, and for possible cases of trafficking in persons. Then come the exit rows. That is a great deal to take in while saying good morning to two hundred people.<\/p>\r\n\r\n\r\n<figure class=\"wp-block-image size-large\" style=\"margin:0 0 24px;width:100%\"><img decoding=\"async\" class=\"skip-lazy\" data-no-lazy=\"1\" loading=\"eager\" width=\"1024\" src=\"https:\/\/migflug.com\/afterburner\/wp-content\/uploads\/sites\/4\/2026\/11\/flight-attendant-greeting-what-cabin-crew-check-at-the-door-1.jpg\" alt=\"View past an open aircraft door frame towards a Boeing 747 wing and engines on an airport apron\" style=\"width:100%;height:auto;max-width:100%;display:block\"><figcaption style=\"font-size:13px;color:#777;text-align:center;margin-top:6px;font-style:italic\">The frame of door L1, the forward left boarding door, on Delta Air Lines Boeing 747-400 N666US. On most airliners this is the door where passengers are greeted. Photo: Charles from Port Chester, New York \/ Wikimedia Commons, CC BY 2.0<\/figcaption><\/figure>\r\n\r\n\r\n<h2 style=\"padding-top:22px\">Are You Sober Enough to Fly?<\/h2><p>The most immediate question is the bluntest. In the United States, the rule for airlines is not a matter of airline policy or crew discretion about manners. It is federal regulation, set out in 14 CFR 121.575.<\/p><p>That section bars airlines from serving alcohol to anyone who appears to be intoxicated, and requires them to report to the FAA within five days any disturbance caused by a person who appears to be intoxicated on board. ICAO's manual lists policies on alcohol and on handling passengers who appear to be intoxicated among the topics cabin crew must be trained in, along with prevention techniques. The boarding rule itself is one short sentence.<\/p>\r\n\r\n\r\n<div style=\"background:#f8f9fa;border-left:4px solid #5C91FF;padding:20px 22px;margin:18px 0 24px;font-size:16px;line-height:1.7\"><em>&ldquo;No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated.&rdquo;<\/em><div style=\"margin-top:10px;font-size:14px;color:#555\"><strong>14 CFR 121.575(c)<\/strong> &mdash; US Code of Federal Regulations, Alcoholic beverages (eCFR)<\/div><\/div>\r\n\r\n\r\n<p>The key word in the US rule is appears. Nobody at the door is administering a breath test. The crew member is reading speech, balance, smell and behaviour in a couple of seconds, and the door is the last point at which a problem can be solved without a diversion. Once the aircraft is airborne, the options shrink dramatically.<\/p><h2 style=\"padding-top:22px\">Who Would You Want Next to You in an Evacuation?<\/h2><p>The second question is the one that surprises people most. Cabin crew are quietly sizing up who could help in an emergency. ICAO's manual even defines the term.<\/p>\r\n\r\n\r\n<div style=\"background:#f8f9fa;border-left:4px solid #1565c0;padding:20px 22px;margin:18px 0 24px;font-size:16px;line-height:1.7\"><em>&ldquo;Passengers who are clearly physically able and are willing to help cabin crew maintain good order and discipline on board the aircraft.&rdquo;<\/em><div style=\"margin-top:10px;font-size:14px;color:#555\"><strong>International Civil Aviation Organization<\/strong> &mdash; Definition of able-bodied passengers, Cabin Crew Safety Training Manual (Doc 10002), 2nd edition, 2020<\/div><\/div>\r\n\r\n\r\n<p>Those able-bodied passengers matter later in the flight. In the minute or so before take-off and landing, cabin crew run through a mental review of what they would do if things went wrong, and Doc 10002 includes in it the visual identification of potential able-bodied passengers, the number of passengers on board and the special categories of passengers who will need help. We explain that ritual in our piece on <a href=\"https:\/\/migflug.com\/afterburner\/silent-review-cabin-crew-brace-position-sit-on-hands\/\">the silent review<\/a>. The raw material for it is gathered at the door.<\/p><p>One flight attendant with 25 years of experience, writing on Quora in an answer republished by Quartz, described the same mental checklist from the inside: whether a passenger is intoxicated, what their attitude is, whether they are physically fit, whether they have any injury or limp, whether they are travelling alone and how comfortable they are in English.<\/p>\r\n\r\n\r\n<div style=\"position:relative;padding-bottom:56.25%;height:0;overflow:hidden;margin:24px 0 6px\"><iframe class=\"skip-lazy\" data-no-lazy=\"1\" loading=\"eager\" src=\"https:\/\/www.youtube.com\/embed\/UpHJ8wF3v0k\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:0\" allowfullscreen><\/iframe><\/div><p style=\"font-size:13px;color:#777;text-align:center;margin:0 0 24px;font-style:italic\">Morning Brew goes through flight attendant training, the safety side of the job most passengers never see.<\/p>\r\n\r\n\r\n<h2 style=\"padding-top:22px\">The Exit Row Is a Job, Not a Perk<\/h2><p>For the seats beside the emergency exits, the observation becomes a legal requirement. Under 14 CFR 121.585, US airlines must determine the suitability of each person they allow in an exit seat. The rule lists what disqualifies someone, including lacking the mobility, strength or dexterity to open the exit and remove the hatch, being under 15, being unable to understand printed instructions or crew commands, or having responsibilities such as caring for small children.<\/p><p>The rule then closes the loop at the aircraft. No airline may allow taxi or pushback unless at least one required crew member has verified that no exit seat is occupied by a person the crew member judges likely to be unable to perform the functions. ICAO's manual includes the same check among boarding tasks: making sure exit rows are occupied by passengers who are able and willing to assist, as per operator procedures.<\/p><p>There is a safety valve for passengers, too. US airlines must invite anyone in an exit seat who cannot or does not wish to perform those functions to identify themselves for reseating, and they may not require the passenger to give a reason.<\/p>\r\n\r\n\r\n<figure class=\"wp-block-image size-large\" style=\"margin:0 0 24px;width:100%\"><img decoding=\"async\" class=\"skip-lazy\" data-no-lazy=\"1\" loading=\"eager\" width=\"1024\" src=\"https:\/\/migflug.com\/afterburner\/wp-content\/uploads\/sites\/4\/2026\/11\/flight-attendant-greeting-what-cabin-crew-check-at-the-door-2.jpg\" alt=\"Line of uniformed cabin crew with wheeled bags walking towards aircraft stairs on a wet apron\" style=\"width:100%;height:auto;max-width:100%;display:block\"><figcaption style=\"font-size:13px;color:#777;text-align:center;margin-top:6px;font-style:italic\">Air China cabin crew boarding their aircraft for flight CA1855 to Shanghai-Hongqiao. The crew's pre-boarding checks are done before the first passenger arrives at the door. Photo: N509FZ \/ Wikimedia Commons, CC BY-SA 4.0<\/figcaption><\/figure>\r\n\r\n\r\n<h2 style=\"padding-top:22px\">The Bag on Your Shoulder<\/h2><p>The door is also where the overhead bin battle is won or lost. US regulation says an airline may not allow carry-on baggage on board unless it has been screened for size and amount under an approved carry-on baggage programme, and a passenger whose bags exceed the allowance may not board.<\/p><p>The rule ends with a requirement that explains a lot of last-minute bag shuffling. No airline may allow all passenger entry doors to be closed for taxi or pushback until at least one required crew member has verified that every article of baggage is stowed properly. A roller bag wedged in an aisle is not just untidy. It holds the door open.<\/p><p>Why boarding takes as long as it does, and which boarding method is fastest, is a separate science covered in our story on <a href=\"https:\/\/migflug.com\/afterburner\/airplane-boarding-methods-steffen-wilma-back-to-front-fastest\/\">airplane boarding methods<\/a>. The crew member at the door is the one who sees the queue forming first.<\/p>\r\n\r\n\r\n<div style=\"background:#f8f9fa;border-left:4px solid #5C91FF;padding:20px 22px;margin:18px 0 24px;font-size:16px;line-height:1.7\"><em>&ldquo;Is this person physically fit? Powerful? If so, where is he\/she sitting?&rdquo;<\/em><div style=\"margin-top:10px;font-size:14px;color:#555\"><strong>Gaea Peregrinor<\/strong> &mdash; Flight attendant with 25 years' experience, Quora answer republished by Quartz<\/div><\/div>\r\n\r\n\r\n<h2 style=\"padding-top:22px\">Babies, Oxygen Masks and Quieter Concerns<\/h2><p>A passenger carrying an infant draws a specific glance, and it has nothing to do with noise. Doc 10002 lists monitoring passengers with infants in rows to ensure sufficient oxygen masks are available. Each row of seats has only so many masks that drop from the panel above, so where babies sit is a safety matter, not a seating preference.<\/p><p>The door is also where crews are trained to notice passengers who need help: people with reduced mobility, unaccompanied children, travellers who seem lost or unwell. Spotting them at the threshold means the right help can be arranged before the doors close.<\/p><p>Then there is the hardest category. ICAO's manual devotes a chapter to training cabin crew to identify and respond to trafficking in persons, and lists monitoring for possible cases among the boarding tasks. A passenger who does not seem to be in control of their own documents, or who seems frightened of a travelling companion, may first be noticed by the person saying hello.<\/p><h2 style=\"padding-top:22px\">Why It Still Feels Like a Welcome<\/h2><p>None of this means the smile is fake. A warm greeting is how good cabin crew get an honest, unguarded reaction in return. A passenger who answers clearly, makes eye contact and moves with purpose has told the crew a great deal without being asked a single question.<\/p><p>It also means the greeting deserves an answer. Take out one earphone. Say hello back. If you are in an exit row and would rather not be, say so. The person at the door is not judging your outfit. They are building a picture of the cabin they may one day have to empty in ninety seconds.<\/p>\r\n\r\n\r\n<div style=\"position:relative;padding-bottom:56.25%;height:0;overflow:hidden;margin:24px 0 6px\"><iframe class=\"skip-lazy\" data-no-lazy=\"1\" loading=\"eager\" src=\"https:\/\/www.youtube.com\/embed\/RnySBkxn64w\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:0\" allowfullscreen><\/iframe><\/div><p style=\"font-size:13px;color:#777;text-align:center;margin:0 0 24px;font-style:italic\">Inside Edition on how flight attendants are trained to handle unruly passengers.<\/p>\r\n\r\n\r\n<p>Next time someone says good morning at the aircraft door, know that you have just passed the first safety check of your flight. Most people never realise they took it.<\/p>\r\n<p><em>Sources: ICAO Doc 10002 Cabin Crew Safety Training Manual (2nd edition, 2020), 14 CFR 121.575, 121.585 and 121.589 (eCFR), Quartz<\/em><\/p>\r\n<!-- mfsh:bottom -->\r\n\r\n<button type=\"button\" class=\"mfsh-trigger mfsh-bottom\" data-mfsh-placement=\"bottom\" aria-haspopup=\"dialog\"><svg><use href=\"#mfsh-i-share\"\/><\/svg>Share this story<\/button>\r\n\r\n<!-- \/mfsh:bottom -->\r\n\r\n<style>.mfq{margin:34px 0 8px}.mfq h2{font:26px\/1.3 \"Gilroy semiBold\",Helvetica,Arial,sans-serif;color:#0d1117;padding-top:22px;margin:0 0 6px}.mfq .qa details{border-top:1px solid #5C91FF;margin:0;padding:0}.mfq .qa details:last-of-type{border-bottom:1px solid #e2e7ee}.mfq .qa summary{cursor:pointer;list-style:none;display:flex;justify-content:space-between;align-items:center;gap:16px;padding:22px 26px;font:18px\/1.7 \"Gilroy semiBold\",Helvetica,Arial,sans-serif;color:#0d1117}.mfq .qa summary::-webkit-details-marker{display:none}.mfq .qa summary::after{content:\"+\";font:24px Helvetica,sans-serif;color:#3568e0;flex:0 0 auto}.mfq .qa details[open] summary::after{content:\"\\2013\"}.mfq .qa details:hover summary{color:#3568e0}.mfq .qa .a{font:16px\/1.7 \"Gilroy regular\",Helvetica,Arial,sans-serif;color:#454e5e;padding:0 26px 24px}.mfq .qa .a a{color:#3568e0}@media(max-width:680px){.mfq .qa summary{padding:18px 14px;font-size:17px}.mfq .qa .a{padding:0 14px 20px}}<\/style>\r\n\r\n\r\n<section class=\"mfq\"><h2>Frequently Asked Questions<\/h2><div class=\"qa\"><details open><summary>Why do flight attendants greet passengers at the aircraft door?<\/summary><div class=\"a\">Flight attendants greet passengers at the door partly out of hospitality and partly as a safety check. ICAO's cabin crew training manual lists boarding tasks such as watching for intoxicated or unruly passengers, checking carry-on bags, spotting passengers who need help, monitoring infants' seating and confirming exit rows hold able and willing passengers.<\/div><\/details><details><summary>Can an airline refuse to board an intoxicated passenger?<\/summary><div class=\"a\">Yes. In the United States, 14 CFR 121.575(c) says no airline may allow any person to board if that person appears to be intoxicated. The same rule bans serving alcohol to anyone who appears intoxicated and requires airlines to report disturbances by apparently intoxicated passengers to the FAA within five days.<\/div><\/details><details><summary>What is an able-bodied passenger on an aircraft?<\/summary><div class=\"a\">ICAO's Cabin Crew Safety Training Manual defines able-bodied passengers as passengers who are clearly physically able and willing to help cabin crew maintain good order and discipline on board. Cabin crew identify potential able-bodied passengers during boarding and include them in the mental review they run before take-off and landing.<\/div><\/details><details><summary>Who is allowed to sit in an aircraft exit row?<\/summary><div class=\"a\">Under US rule 14 CFR 121.585, an exit row passenger must be able to open the exit and help others. People under 15, those lacking the strength or mobility to operate the exit, those unable to understand instructions or crew commands, and those caring for small children are excluded. A crew member verifies exit seating before pushback.<\/div><\/details><details><summary>Why do cabin crew check where passengers with infants sit?<\/summary><div class=\"a\">Cabin crew check where passengers with infants sit because each row has a limited number of drop-down oxygen masks. ICAO's Cabin Crew Safety Training Manual lists monitoring passengers with infants in rows, to ensure sufficient oxygen masks are available, among the tasks cabin crew perform during boarding.<\/div><\/details><details><summary>Why can't the aircraft door close until all bags are stowed?<\/summary><div class=\"a\">In the United States, 14 CFR 121.589 says an airline may not allow all passenger entry doors to be closed for taxi or pushback until at least one required crew member has verified that every article of baggage is properly stowed. Bags left in aisles or exit areas therefore delay departure.<\/div><\/details><\/div><\/section>\r\n\r\n\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why do flight attendants greet passengers at the aircraft door?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Flight attendants greet passengers at the door partly out of hospitality and partly as a safety check. ICAO's cabin crew training manual lists boarding tasks such as watching for intoxicated or unruly passengers, checking carry-on bags, spotting passengers who need help, monitoring infants' seating and confirming exit rows hold able and willing passengers.\"}},{\"@type\":\"Question\",\"name\":\"Can an airline refuse to board an intoxicated passenger?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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Bags left in aisles or exit areas therefore delay departure.\"}}]}<\/script><div style=\"background:#f0f4ff;border-left:4px solid #5C91FF;padding:16px 20px;margin:32px 0 8px\"><p style=\"margin:0 0 8px;font-weight:600;color:#333\">Related Posts<\/p><p style=\"margin:4px 0\"><a href=\"https:\/\/migflug.com\/afterburner\/silent-review-cabin-crew-brace-position-sit-on-hands\/\">Silent Review: Why Flight Attendants Sit on Their Hands<\/a><\/p><p style=\"margin:4px 0\"><a href=\"https:\/\/migflug.com\/afterburner\/seat-11a-jeans-brace-position-cabin-safety-myths\/\">Seat 11A, Jeans and Brace Position: Three Cabin Safety Myths<\/a><\/p><p style=\"margin:4px 0\"><a href=\"https:\/\/migflug.com\/afterburner\/airplane-boarding-methods-steffen-wilma-back-to-front-fastest\/\">Airplane Boarding Methods: Why It's So Slow and Which Is Fastest<\/a><\/p><p style=\"margin:4px 0\"><a href=\"https:\/\/migflug.com\/afterburner\/bomb-threat-on-a-plane-what-pilots-crews-do-least-risk-bomb-location\/\">Bomb Threat on a Plane: What Pilots and Crews Actually Do<\/a><\/p><\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>The flight attendant greeting at the aircraft door is also a safety check: crews are trained to spot intoxication, helpers, bags and vulnerable passengers.<\/p>","protected":false},"author":24,"featured_media":31633712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"editor_notices":[],"footnotes":""},"categories":[665],"tags":[],"class_list":["post-31633785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aviation-world"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Flight Attendant Greeting: What Crew Check | MiGFlug<\/title>\n<meta name=\"description\" content=\"The flight attendant greeting is a safety check: cabin crew watch for intoxication, able-bodied helpers, exit-row 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